Fool me once, shame on you; fool me twice shame on me. I believe in second chances though. To err is to human and everyone deserves an opportunity to improve upon or correct a mistake they may have made. That was perhaps at the back of my head when I walked into the Times of Arabia restaurant in Dubai Mall after having had a completely forgettable meal coupled with some second-rate service at their Madinat Jumeirah branch.
That may not be the complete truth. I do believe in second chances but not in the service or f&b industries. There are just too many good people out there doing a good job waiting for that first chance; which they may never get because somebody with a gaudy restaurant in a fancy location would be stealing their business despite their sub-standard service.
I had wandered into the Dubai Mall restaurant because it just happened to be there. I had guests from out of town who were starving after having had to walk the whole day while I made sure that we explored everything there was to see in the massive mall.
This was in December, at the peak of tourist season but the ‘Times of Arabia’ was quiet empty. That seemed like a good thing at the time because we did not feel like waiting to be seated. We were greeted by a hostess/seating supervisor who was busy talking to someone on the phone. She raised her finger while briefly making eye contact with me while she jotted something down on a paper. My guests had a good day and we started talking about their shopping and the dancing fountains while we waited. The hostess put her phone down and gestured the beautiful young woman standing beside us to follow her in. While we stood there wondering what had just happened because we were clearly first in line (if there was such a thing) the beautiful woman’s diamond earrings unashamedly danced past us. Her lingering fragrance only giving way to the self-assured musky scent of her older companion as he walked past us as well.
All this happened very fast and I don’t think there was enough time to process anything. We were hungry and tired and the restaurant was 97% empty. So we had to wait a couple of more minutes. What else could go wrong?
We were eventually summoned by the hostess. My guests followed her towards the inner section of the restaurant while I stopped just short of the entrance because I saw a table that I liked (which was of course empty). As my guests were about to be seated, I went in and asked them if they would rather sit outside. They readily agreed and we all looked towards the hostess who stared back at us like Edward Cullen stared at Jacob after he had seen him kissing Bella. It was a soulless angry stare which said “I hate you and I could destroy you but I won’t do it because I am not allowed to”. Then she said two words – “not allowed”. “Not allowed by whom” I asked her. “Not allowed by management”, she said abruptly. I tried to ask her to reconsider or talk to the ‘management’ but she just repeated the same two words several times. “Not allowed” she said. At this point, I feared that this was a magic chant of some sort and if we did not concede, she would banish our souls to some abysmal dungeon below the restaurant. We almost agreed to be seated wherever she saw fit while being secretly in awe of the restaurants theme and its ability to transport us to some far off fantasy land where mystical creatures had suddenly come to life.
After getting the table we desired, we ordered our hearts out but the food that followed was once again forgettable and the service cataclysmic. A part of me felt really sorry for the owners of the restaurant. They had spent so much money on this huge place but there is no excuse for negligence and I knew the staff were going to destroy it sooner or later. Someone told me last week that the restaurant has shut down permanently. I hope everyone involved learnt a thing or two that may help them do a better job in the future. On a parting note, I would like to say that not everything about our visit was terrible. There was a tanoura dancer who was passionate about his job and was giving 100%. He was quiet entertaining and did manage to bring a smile to our faces.